Corso Case Study: How a Restaurant Chain Moved from a Slow Digital Menu to Fast Service with Oto

The challenge: digitalization in form, not in impact

Many restaurants discover the same thing: not every digital menu means efficiency.

In Corso’s case, the existing system had a few clear limitations:

• slow loading on mobile phones

• an inconvenient experience for the customer

• used only for viewing the menu

• orders were still placed in the traditional way, by waiting for the waiter

• the customer could not quickly request the bill

• there was no simple channel for immediate feedback

In short, the technology existed, but it did not change the pace in the restaurant.

The solution: Oto as a real service tool

Corso chose Oto with the full subscription, focused on speed and a modern table experience.

After implementation, guests could:

• send the order directly to the waiter from the table

• call the waiter for a question or a conversation

• request the bill directly from the menu

• leave instant feedback after the experience

• give a quick and convenient digital tip

This transformed the digital menu from a simple informational page into an active channel between the customer and the team.
To experience this speed firsthand, you can explore the Corso digital menu here.

Result 1: Faster service across all locations

In busy restaurants, delays often happen because of small things:

• the customer has decided and is waiting to order

• they want another drink, but cannot find staff

• they ask for the bill and lose another 10 minutes

• staff make dozens of unnecessary trips through the dining room

With Oto, these bottlenecks were significantly reduced.

Orders arrive faster. Requests are clear. The team prioritizes the tables that need attention better. Downtime decreases.

For Corso, this meant better service speed and a more efficient flow across locations.

Result 2: Better service quality

Speed matters. But in a restaurant chain, consistency matters even more.

Through instant feedback in Oto, Corso began receiving direct reactions from guests, exactly at the moment of the experience.

This allows:

• quick identification of problems

• real-time correction of situations

• monitoring of satisfaction levels

• improvement of standards across locations

• motivating the team through positive feedback

An unhappy customer no longer leaves in silence. The restaurant finds out and can react.

Result 3: More motivated staff through digital tipping

A detail many restaurants overlook: how easy it is for the customer to leave a tip.

Many guests pay by card or do not carry cash. If the process is inconvenient, the tip simply does not happen.

With Oto, Corso introduced digital tipping directly from the table experience.

The impact:

• more chances for the waiter to receive a tip

• more motivated staff

• better service attitude

• a positive experience for the customer

• better team retention

When staff feel their work is appreciated, the level of service naturally rises.

Why it worked for Corso

Corso did not just need “another digital menu.” It needed a system that solves the essential moments in the restaurant:

• ordering

• table communication

• payment

• feedback

• staff motivation

Oto connected all these points into a simple and fast experience.

Conclusion

Corso’s move from a slow, passive digital menu to Oto proved one simple thing:

It does not matter whether you have a digital menu. What matters is what that menu can do for the business.

For Corso, the result was clear:

• faster service

• happier guests

• valuable feedback

• more motivated staff

• a modern experience across the entire chain