From a link in your bio to a bag at the door
Online orders run through the same menu, staff app and kitchen screen as your tables. Here’s how one order travels.
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01 · Before the order
Guests find your menu everywhere
Every restaurant gets its own ordering link and QR code. Put the link on your website, Instagram bio or Google profile, and print the code on takeaway bags and flyers. Guests eating in also see an “Order online” button, so they can order again from home.
- Your own menu, photos and translations
- Share it anywhere you have customers
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02 · At checkout
Four short steps, and bigger orders
Guests choose delivery or pickup, now or a later time, leave their contact and pick cash or card on delivery. A live summary shows the delivery fee and total, and hints like “Add 50 MDL more for free delivery” nudge them to add one more dish.
- Order now or schedule for later
- Phone typed twice, so you can reach them
- Orders only while you’re open
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03 · The order arrives
Confirm with one call, then cook
Your team gets a notification in the Oto Waiter app and an email. They see the name, address, payment and comments, call the guest with one tap and confirm. Only confirmed orders reach the kitchen, so mistakes and prank orders never waste food.
- Push notification and email for every order
- Cancel with a reason if something’s wrong
- You always know who confirmed and when
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04 · In the kitchen
One kitchen, dine-in and delivery
Kitchen tickets are clearly marked for delivery or pickup, with the time, cutlery and comments. Orders for later wait in “Future orders” and move to “Now” when it’s time to cook, which suits office lunches and events.
- No separate tablet for each platform
- Online orders sit next to dine-in in the same reports
