From the first table to the last bill
Here’s how an evening runs when your waiters, kitchen and bar share one system.
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01 · Before service
Start the shift, claim your tables
Waiters start their shift with one tap and claim the tables they’ll serve, grouped by zone. Several waiters can share a table. Guest requests go only to waiters on shift, and nobody can end a shift with orders still open.
- Tables grouped by hall, terrace or bar
- Colours show free, busy and waiting for the bill
- Hours worked recorded for every shift
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02 · The first order
Every order rings the right phone
When a guest orders from the QR menu, Oto sends it to the waiter serving that table, with a sound. If no waiter is on shift, the manager or host gets it. The waiter checks the items and confirms, so mistakes and prank orders never reach the kitchen.
- Different sounds for calls, payments and orders
- Colleagues on the table see who took it
- The last 3 days stay in the notification center
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03 · At the table
Take orders and change them on the spot
Guests who’d rather talk can order through the waiter, from the same menu with sizes and extras. Waiters add rounds, change quantities and comments, move an order to another table or take over a colleague’s order when shifts change.
- The guests’ menu, sizes and extras included
- Comments for the kitchen
- Move or hand over an order in seconds
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04 · In the kitchen
Each dish goes to the right station
The kitchen and bar screen sends every dish to the kitchen or the bar by itself. Cooks see the table, the waiter, the time, comments and extras, and tap Prepare, then Ready. The waiter is told the moment the food is ready, so plates don’t wait on the pass.
- Tabs for all, kitchen and bar
- Bottled drinks skip the kitchen
- Scheduled online orders wait until it’s time
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05 · End of the evening
Bills, tips and a clear picture
When a guest asks for the bill, the waiter’s phone rings and the table turns red, with cash or card already chosen. The waiter closes the order and can print an invoice or a receipt. Each waiter shows their own tip QR code, and tips go straight to their PayPal, Revolut or MIA.
- A4 invoice or thermal-printer receipt
- Tips go to the waiter, not through Oto
- Top waiters and best tables in your reports
