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Why the same menu performs differently depending on where guests sit
A couple sits beside the window, orders a bottle of wine and stays for two hours.At the bar, another guest orders one main course, eats quickly and leaves.Both saw the same menu. They experienced two completely different buying environments.The menu may be identical across the restaurant, but the circumstances in which guests make decisions are not. Light, noise, temperature, privacy, table size and proximity to staff can all influence how people browse, order and respond to recommendations.This means that analysing the restaurant only as a single unit can hide valuable patterns.
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