What happens after the last bite
A guest loves the meal, pays and walks out. Usually that’s the last you hear of them. With Oto, it’s where the relationship starts.
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01 · After the meal
Happy guests leave you a Google review
When a guest rates their visit 4 stars or more, Oto thanks them and invites them to share it on Google. Their comment is already copied, so posting takes seconds. Guests who weren’t happy aren’t sent to Google: they tell you privately, so you can make it right.
- Asked when they’re happiest
- Their comment is ready to paste
- Unhappy feedback stays between you and them
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02 · While they browse
Diners become followers
Your Instagram, Facebook, TikTok and TripAdvisor pages sit right inside the menu. A guest who likes what they see is one tap away from following you, without losing their place in the menu.
- Show only the networks you use
- Updates appear as soon as you save
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03 · A few days later
Invite them back with your ads
Connect your Meta, TikTok or Google account to the menu, and guests who opened it can join your ad audience. Next week, show them “Come back for brunch” or your new seasonal menu on Instagram, Facebook or TikTok, and see what each campaign brings in.
- Guests at the table and online
- Meta, TikTok, Google Analytics and Google Tag Manager
- Google Ads and other tools through Google Tag Manager
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04 · All the way through
Your guests’ privacy comes first
Your ad tools only see guests who say yes in the menu’s cookie banner, which names your restaurant openly. A guest who says no is never tracked, and saying yes to you shares nothing with any other restaurant.
- Only with the guest’s permission
- Permission is given to each restaurant separately
- Designed with GDPR in mind
