Use case: How Bonjour Café transformed from a café into a restaurant with Oto

For years, Bonjour Café built one of Moldova's most recognizable café chains.

People came for the coffee.
For the croissants.
For the desserts.
For the unmistakable Parisian atmosphere.

The concept worked perfectly. Guests ordered at the cashier, picked up their order, and enjoyed their coffee.

Then Bonjour Café decided to take the next step.

Instead of opening another café, they opened their first full-service restaurant in Chișinău's Business Center district. Suddenly, everything changed.

The menu became larger. Guests expected table service. Business professionals from different countries visited every day.
Desserts changed frequently. A summer terrace required faster and more convenient service.

The menu that had worked for a café was no longer enough.

That's why Bonjour Café chose Oto.

A menu built for an international audience

The Business Center area attracts professionals from embassies, international companies, NGOs, and multinational businesses every day.

Not every guest speaks Romanian.

Some prefer English.
Others speak French, German, Russian, Italian, or another language.

Printing separate menus for every language would have been expensive and difficult to maintain. Every update would require redesigning and reprinting multiple versions.

With Oto, Bonjour Café now manages a single menu that guests can instantly view in English, Romanian, Russian or French.

Whether someone is visiting from London, Paris, the USA, or Bucharest, they enjoy the same complete experience.

For the restaurant team, managing the menu remains just as simple.

A menu that evolves with the kitchen

Bonjour Café has always been known for its pastries and desserts.

New cakes appear regularly. Seasonal specialties are introduced throughout the year. Limited editions become available for only a few weeks.

A printed menu simply can't keep up.

Every new dessert would require another print run, while dishes that sell out would continue appearing on the menu until the next update.

With Oto, the team updates the menu in just a few clicks.

A new dessert can be added immediately.

A seasonal cake can disappear the moment it's no longer available.

Prices, descriptions, and ingredients can all be updated without printing a single page.

Instead of adapting the business to the menu, the menu adapts to the business.

A new way to serve guests on the terrace

One of the biggest operational changes came with the restaurant's outdoor terrace.

In the café model, guests ordered at the cashier.

The restaurant introduced full table service.

During busy lunch hours, asking every guest to leave the table and queue inside simply wasn't practical.

With Oto, guests can scan the QR code placed on their table, browse the menu, and place their order directly from their phone.

There's no waiting in line. No searching for a printed menu. No unnecessary delays.

The experience is faster for guests and far more efficient for the restaurant team, especially during peak hours when every table is occupied.

Digital tips became part of everyday service

Moving from counter service to table service also changed something many people overlook.

Tips.

Previously, guests paid at the cashier.

Even when they received excellent service, very few people left a tip.

Not because they didn't want to, but because the payment process simply wasn't designed for it.

Today, after being served at the table, guests can leave a digital tip directly through Oto.

No cash required.

No awkward conversations.

Just a simple option available from the same interface they already use to browse the menu.

For the restaurant's team, digital tips have become part of everyday service and an additional reward for great hospitality.

See Bonjour Café's digital menu in action

Curious what Bonjour Café's guests experience every day?

Explore their live Oto menu here:

https://menu.otoqr.app/en/bonjour-cafe/swDesMOdEY3Sv5bY

Browse the menu, switch between languages, explore the desserts, and experience the same digital journey available to every guest visiting Bonjour Café's newest restaurant.

More than a QR menu

Bonjour Café didn't implement Oto because they wanted to replace paper menus.

They implemented Oto because their business had evolved.

A growing restaurant needs much more than a list of dishes.

It needs a menu that can communicate with international guests, change instantly as the kitchen evolves, simplify service on a busy terrace, and create new opportunities for both guests and staff.

Today, Oto helps Bonjour Café:

Serve guests in multiple languages.
Update desserts and seasonal dishes instantly.
Accept table orders directly from guests' phones.
Offer digital tipping for waiters.
Deliver a faster and more modern guest experience.

Technology should never complicate restaurant operations.

It should remove friction.

For Bonjour Café, Oto became another ingredient in delivering the premium experience their guests have come to expect.

Try Oto

Whether you operate a café, restaurant, hotel, winery, or bar, Oto helps you modernize your guest experience without adding complexity to your daily operations.

From multilingual digital menus and instant updates to table ordering, digital tipping, and behavioral analytics, Oto gives hospitality businesses the tools they need to grow.

Start your free trial today:

https://otoqr.app/en/register

Frequently asked questions

Why did Bonjour Café choose Oto for its first restaurant?

Bonjour Café's new restaurant serves a diverse audience in Chișinău's Business Center district, including many international guests. Oto provided a multilingual digital menu that can be updated instantly as dishes and desserts change, while also supporting table ordering and digital tipping.

Can Oto display a menu in multiple languages?

Yes. Oto supports up to 15 languages, allowing guests to browse the same menu in their preferred language without restaurants having to maintain multiple printed versions.

Why is a digital menu useful for restaurants that frequently change their menu?

Restaurants introducing seasonal dishes or new desserts can update their digital menu instantly. There is no need to redesign or reprint menus every time something changes.

How does ordering from the table work?

Guests scan the QR code placed on their table, browse the menu on their smartphone, and place their order directly from the table. This creates a faster and more convenient dining experience while reducing queues and unnecessary movement.

Can guests leave digital tips through Oto?

Yes. Oto allows guests to leave digital tips directly from their phone after receiving table service. This makes tipping easier, even when guests don't carry cash, and helps restaurants reward their staff more consistently.

Can I see Bonjour Cafe's digital menu?

Yes. You can explore Bonjour Café's live digital menu here: