Butuceni Eco Resort Case Study: A multilingual digital menu for international tourists with Oto

The challenge: serving international guests with a limited-language menu

Before adopting Oto, Butuceni Eco Resort relied on a traditional paper menu.
While this worked well for local guests, it created friction for tourists who didn’t speak Romanian or Russian.

What the team struggled with daily

• Tourists couldn’t fully understand the menu

• Guests asked more questions before ordering

• Staff spent extra time translating dishes

• Service slowed down during peak hours

• Ordering felt stressful instead of enjoyable

For an experience-based destination like Butuceni, even small delays affect guest satisfaction.

The Oto solution: a multilingual digital menu that removes language barriers

By introducing Oto’s multilingual digital menu, Butuceni Eco Resort made the menu accessible to every guest regardless of language. Explore Eco-Resort Butuceni’s digital menu here: https://menu.otoqr.app/en/0MrZg7ocZNYJgu8y

What guests can now use

• A QR code digital menu

• Menu access in:

  • English

  • Romanian

  • Russian

• Clear dish descriptions and ingredient lists

• Dish visuals with vibrant photos

Instead of relying on staff to translate, guests can explore the menu independently and confidently.

Result: tourists understand what they’re ordering, feel more comfortable, and enjoy discovering Moldovan cuisine.

Solving service challenges across multiple dining zones

Butuceni Eco Resort has a unique layout, spread across multiple zones and levels. This creates a charming, cozy atmosphere—but it also makes service coordination more difficult, especially during busy hours.

Guests seated in less visible areas sometimes struggled to get staff attention, which occasionally led to frustration and longer wait times.

How Oto improved service flow

Oto’s interactive service features helped solve this issue immediately:

• Call the waiter directly from the menu

• Request the bill in one click

Now guests can ask for assistance from their phone, no matter where they are seated—and staff can respond faster without constantly scanning the entire space.

Result: smoother service, fewer delays, and more relaxed guests.

Results: faster service and a better experience for international tourists

Since implementing Oto, Butuceni Eco Resort has seen a noticeable improvement in both service efficiency and guest satisfaction.

Key improvements reported

• Tourists navigate the menu effortlessly

• Less time spent translating and explaining dishes

• Shorter waiting times during peak hours

• Guests feel more in control of the experience

• Staff can focus on hospitality instead of repetitive tasks

Butuceni’s team can now deliver a more personalized and attentive service, while guests enjoy a modern dining experience that still feels authentic.