Nestled in the scenic heart of Orheiul Vechi, Butuceni Eco Resort is more than a restaurant; it’s a destination known for its authentic atmosphere, traditional cuisine, and breathtaking natural surroundings. Attracting a large number of international tourists, from North America, Europe and Asia, Butuceni Eco Resort provides a culturally rich experience that immerses guests in Moldovan traditions. However, with such a diverse clientele, the restaurant faces a unique challenge: language barriers. With staff who primarily speak Romanian and Russian, it’s nearly impossible to accommodate the many languages their global visitors might speak. That’s where Oto comes in, offering a digital solution that transcends linguistic boundaries and enhances the experience for every guest.

Oto: breaking down language barriers

Previously, Butuceni Eco Resort’s guests navigated a traditional paper menu. While effective for local patrons, this format posed challenges for international visitors unfamiliar with the language or local cousine. Staff frequently found themselves translating and explaining dishes, which not only took time but also created delays in service. By adopting Oto’s multilingual digital menu, Butuceni Eco Resort now offers an accessible experience for everyone. With menu options available in English, Romanian, and Russian, along with vibrant pictures and ingredient lists, guests can fully understand their choices without needing translation assistance. This multilingual feature not only helps guests feel more comfortable but also enhances their excitement to explore the rich selection of traditional Moldovan dishes.

Solving service challenges across multiple zones

The restaurant’s layout, spread across various zones and levels, creates a cozy yet expansive dining environment. While this setup enhances Butuceni Eco Resort’s charm, it also means that waitstaff can’t always keep an eye on every table, especially during peak hours. Guests seated in less visible areas sometimes had difficulty catching the attention of a waiter, leading to moments of frustration. Oto’s interactive features, including the options to call the waiter or request the bill, have proven invaluable in addressing this issue. Now, guests can easily signal for assistance directly from their device, knowing that their request will be promptly attended to, regardless of where they are seated.

Results: a smooth, personalized dining experience for international guests

Since introducing Oto, Butuceni Eco Resort has seen a significant improvement in service efficiency and guest satisfaction. International tourists now navigate the menu effortlessly, discovering Moldova’s culinary offerings without any language obstacles. The interactive features have not only reduced waiting times but have also created a more relaxed dining experience, as guests feel in control of their service interactions. Butuceni staff can now focus on delivering attentive, personalized service without constantly scanning the room for signals from patrons.

In an industry where guest experience is key, Butuceni’s partnership with Oto has allowed the restaurant to enhance its traditional hospitality with modern convenience. By bridging language gaps and improving service accessibility, Butuceni has become a welcoming haven for travelers from all over the world, blending the best of Moldovan tradition with cutting-edge technology.